Regularly monitor popular review platforms such as Yelp, Google, and TripAdvisor to stay informed about customer feedback and reviews. Set up alerts or use online reputation management tools to receive notifications when new reviews are posted.

Respond promptly and professionally to both positive and negative reviews. Acknowledge and thank customers for positive feedback and address concerns or issues raised in negative reviews. Show that you value customer feedback and are committed to providing a great experience.

Encourage satisfied customers to leave positive reviews by promoting review platforms on your website, social media, and in-store signage. Consider offering incentives such as discounts or freebies for leaving reviews.

For negative reviews, try to address the issue privately by reaching out to the customer through direct messages or email. Offer a sincere apology, seek to understand their concerns, and find a resolution. This shows that you take customer feedback seriously and are committed to resolving any issues.

Highlight positive reviews and testimonials on your website and social media platforms. Share customer stories and experiences to build trust and credibility with potential customers.

Regularly engage with customers on social media by responding to comments, messages, and mentions. Use social media as an opportunity to showcase your brand's personality and build a community around your restaurant.

Regularly check and update your restaurant's information on online directories, review sites, and social media platforms. Ensure that your contact details, opening hours, and other information are accurate and up to date.