Establish clear service standards and expectations for your staff. Outline the level of professionalism, attention to detail, and customer-centric approach you expect from them. These standards will serve as a foundation for training and performance evaluation.

Equip your staff with comprehensive product knowledge, including details about the menu items, ingredients, preparation methods, and wine pairings. This knowledge will enable them to confidently answer guest questions and make recommendations.

Train your staff on proper tableside etiquette, including how to approach and greet guests, how to take orders, and how to present and serve dishes and beverages. Emphasize the importance of attentiveness, poise, and professionalism during interactions with guests.

Invest in wine and beverage training for your staff, especially for sommeliers and servers. Teach them about different wines, spirits, and cocktails, and educate them on proper pouring techniques and the art of food and wine pairing. This knowledge will enhance the overall dining experience for your guests.

Train your staff on effective upselling and cross-selling techniques to increase revenue and enhance the guest experience. Teach them how to suggest additional menu items, recommend upgrades, and promote special offerings without being pushy or intrusive.

Emphasize the importance of professionalism in appearance and behavior. Train your staff to dress impeccably, maintain good personal hygiene, and exude confidence and professionalism at all times. Teach them how to handle challenging situations with grace and maintain a calm and composed demeanor.

Implement regular training sessions to refresh and reinforce skills and knowledge. Provide feedback to your staff on their performance and address any areas that need improvement. Encourage open communication and create a supportive environment for continuous learning and growth.